Designing enterprise copilots that respect human judgment
As enterprises rush to adopt AI copilots, a critical question emerges: how do we design systems that augment rather than replace human judgment?
The Trust Gap
Current implementations often focus on efficiency rather than efficacy. A copilot that automates a decision without explaining the 'why' is a black box that erodes trust.
Guardrails & Governance
We need architectural guardrails that:
- Verify: Ensure output matches policy.
- Explain: Provide citations and reasoning.
- Defer: Hand over to humans when confidence is low.
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