Pega + Azure AI: Orchestrating value-first automations
Combining the process orchestration power of Pega with the cognitive intelligence of Azure OpenAI creates a potent enterprise stack.
Architecture Pattern
- Pega: Manages the lifecycle, state, and human-in-the-loop governance.
- Azure OpenAI: Provides the generative capabilities for summarization, extraction, and drafting.
Value-First Design
Instead of "AI everywhere," we focus on high-friction points where AI provides measurable value:
- Email triage and routing.
- Complex case summarization for reviewers.
- Generating customer-friendly responses from technical logs.
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